Privacy Policy

Home Privacy Policy

1. Introduction

Austral Contractors Group Pty Ltd (“Austral”,“we”,“our”or“us”)respects the privacy of individuals and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, disclose and manage personal information in connection with our business activities, including concrete cutting, core drilling, controlled demolition, excavation support services and related construction services.

By engaging with Austral, applying for credit, requesting a quotation, visiting our website or otherwise interacting with us, you acknowledge that your personal information may be collected and handled in accordance with this policy.

2. Types of Personal Information We Collect

The personal information we collect depends on the nature of our relationship with you and may include:

Customer Information

Name
Company name
Position or job title
Business address
Postal address
Email address
Telephone and mobile numbers
Project and site details
Purchase order information
Payment and billing details

Credit and Financial Information

Where credit terms are requested, we may collect:

ABN and business registration details
Director or guarantor details
Trade references
Banking information
Credit history information
Information obtained from credit reporting bodies

Supplier and Contractor Information

Contact details
Business details
Licensing and qualification information
Insurance details
Banking information

Website Information

When you visit our website, we may collect:

IP address
Browser type
Device information
Website usage information
Cookie and analytics data

3. How We Collect Information

We may collect personal information:

Directly from you.
Through enquiries, quotations and work orders.
Through credit applications.
Through contracts and purchase orders.
Through telephone calls, emails and correspondence.
Through our website and online forms.
From publicly available sources.
From credit reporting agencies.
From customers, contractors, suppliers and professional advisers.
From persons authorised to act on your behalf.

4. Why We Collect Personal Information

We collect and use personal information for purposes including:

Delivering concrete cutting and demolition services.
Managing projects and site access requirements.
Issuing invoices and collecting payments.
Assessing credit applications.
Managing customer accounts.
Procuring goods and services.
Complying with workplace health and safety obligations.
Managing employment and contractor relationships.
Responding to enquiries and complaints.
Complying with legal and regulatory requirements.
Protecting our legal rights and business interests.

5. Disclosure of Personal Information

Austral may disclose personal information to:

Employees and authorised representatives.
Related entities.
Subcontractors and service providers.
Credit reporting bodies and credit providers.
Debt collection agencies.
Professional advisers, including lawyers and accountants.
Insurers and brokers.
Government authorities and regulators.
Courts, tribunals and dispute resolution bodies.
Other parties where required or authorised by law.

We take reasonable steps to ensure that third parties handle personal information appropriately.

6. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

Cookies generally do not identify individuals directly, although they may collect information about devices and browsing activity.

You may disable cookies through your browser settings, however some website functions may not operate correctly.

7. Direct Marketing

From time to time, Austral may send information regarding our services, industry updates or promotional material where permitted by law.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility included in electronic communications.

8. Security of Information

Austral takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

Secure electronic systems.
Password-protected databases.
Access controls.
Secure storage of physical records.
Staff confidentiality obligations.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

9. Overseas Disclosure

Austral generally stores information within Australia.

However, some software providers, cloud service providers or contractors may store or process information overseas. Where this occurs, we will take reasonable steps to ensure compliance with applicable privacy laws.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

Requests should be made in writing to our Privacy Officer.

We will respond within a reasonable timeframe and in accordance with applicable legal requirements.

11. Retention of Information

Austral retains personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce agreements.

When information is no longer required, it will be securely destroyed or de-identified where practical.